Right Channeling

Right Channeling

TOS helps you make informed choices for customer interaction via Right Channeling - supporting your business goals while balancing customer service quality, communication and cost.

 

Available customer contact channels include live phone support, social media channels, voice self-service, web self-service, chat and email.

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Experienced Agents

Experienced Agents

A positive support experience will enhance your customers' brand loyalty. Our experienced agents can assist your customers through email, internet chat and live phone support.

 

Our call centers are located in Raleigh, NC and Twinsburg, OH.

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The TOS Hospitality Group

The TOS Hospitality Group

provides the hospitality industry with quality, high availability Internet connectivity backed by experienced customer and technical support.

 

Whether installing a new solution, upgrading existing infrastructure or providing 24/7/365 support, THG provides high quality service within deadline for an economical price.

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Quality Customer Contact Solutions

TOS offers customer contact solutions utilizing our Right ChannelingSM methodology for customer acquisition, customer service and technical support. Right ChannelingSM provides a range of live support and internet-based services including inside sales, live agent phone support, email and chat support as well as providing web-based self-help portals.

Internet Connectivity Solutions and Support

The TOS Hospitality Group has proven expertise in the design, implementation and support of wireless solutions for the hospitality industry. The TOS Hospitality Group currently provides high quality 24/7 support to more than 75 hotels and over 10,000 hotel rooms around the country.

TOS Hospitality Group Case Study: Vail Marriott Mountain Resort & Spa

A crucial element of the Vail Marriott Mountain Resort & Spa (Vail Marriott) value proposition for both retail and business customers is high speed Internet access.   Vail Marriott actively markets a low cost flat fee daily package which includes high speed Internet access as well as unlimited local and long distance telephone calls.  Given the ever growing customer demand for Internet access and bandwidth coupled with the accelerating rate of technological changes, it is no small task to stay on top of this.   Recently Vail Marriott undertook a project to upgrade and extend its wireless infrastructure--and a key challenge was to do this cost effectively while minimizing disruption to its business.   

 The Client

A leading resort destination in Vail, Colorado, Vail Marriot is located at the base of Vail Mountain and only 150 yards from the Eagle-Bahn Gondola.  Vail Marriott provides a year round destination for sports enthusiasts as well as those just looking to relax in the beauty of the Rocky Mountains.   The hotel features 283 guest rooms, 61 suites and 14 meeting rooms with over 21,000 sq. ft of indoor and outdoor meeting space including a Grand Ballroom which accommodates up to 1000 people.   This meeting space, the largest in Vail, is supported by a full range of business services including dedicated event planners.   Expanding their convention business is vital to future success for Vail Marriott and upgrading the wireless capability in the meeting rooms and other common areas was identified as a key component to that effort.