We believe in a shared experience
The shared experience brings excellent customer care that delivers award-winning customer satisfaction that improves financial results. There are many outsourcers offering similar services all over the globe, TOS stands out from the crowd by building a transparent, real-time communication channel to our clients where the bond with our customer is unbreakable.
We know well that the risk of loosing control when you outsource is daunting and make certain you always have a real-time, fully informed view of your business. We will share in the successes as well as the challenges.
We believe in letting the customer choose
We know each business has different needs and objectives, yet all are focused on value. Tell us your business objectives and TOS will craft solutions that offer real choice, real value and really satisfied customers.
We elevate your business
Continually expanding your customer base is vital for success. TOS helps you improve customer acquisition, retention and satisfaction, maximize prospect conversion rates and boost the bottom line while gaining important market intelligence. Real-time analytics drive immediate customer-first responses when we our teams identify opportunity. Reaction time is the key to elevating the customer experience.
We maximize technology through Right Channeling
With Right Channeling, our exclusive customer choice platform and world-class technical infrastructure, TOS provides fully integrated, channel agnostic solutions and enhanced reporting capabilities to ensure our clients are capturing, tracking, measuring, and evaluating actionable data. These solutions are equally powerful not matter which communication method your customers chooses.
Maximum value is realized through clearer customer profiles, superior trending, higher customer satisfaction/retention and ultimately, an overall increase to our client’s bottom line. Our advanced, Cloud CRM and Telephony tools, specifically architected for you, unify today’s Omni-channels. Your support agents will offer the same, award winning support no matter how your customer chooses to communicate – telephone, email, chat or social media.