Company

Total Outsourced Systems Inc (www.tosystems.com) specializes in Right Channeling^SM, a proven methodology designed to optimize customer contact solutions and ensure that companies make informed choices for multi-channel communication that support their business goals and customer expectations. We offer outsourced customer contact services designed to optimize the way companies interact with their customers to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. Through our proprietary Customer Choice Platform^SM, we offer comprehensive professional services and customer interaction tools for customer acquisition, customer service and technical support. Companies can select communication channels from a range of integrated live support and web-enabled self-help applications that combine voice, chat, email and web forums.

Founded in 1986 as an IT services company, TOS has evolved into a contact center services and solutions provider delivering customer contact solutions to industry-leading clients worldwide, including Overstock.com, McAfee, Inc., Philips Consumer Electronics, Thomson (RCA), Aon Warranty Group, and Logitech International.