Customer Choice Platform^SM

The Customer Choice Platform^SM offers integrated technology, tools and services that give you and your customers the power to choose.

CXP^SM - Customer Choice Platform

Improve customer experience and increase sales conversion rates, with CXP^SM, our real-time, rules-based builder for dynamic personalization of online content. CXP^SM lets you respond rapidly to customers' behaviors and provide immediate feedback to motivate customers to take action.

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Customer ServicePortal

Enhance your customer's experience with the Customer ServicePortal, a customized, hosted support site launched from your website. From the portal, your customers can access a wide range of self-help and live support options – the optimal mix of communication channels identified through Right Channeling.

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TOS Assist^SM

Assist customers better with our interactive tool that lets agents communicate with customers using email and one-to-one Internet chat. Agents can use pre-scripted text, file transfer, URL push, and co-browse capabilities to improve customer interaction.

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TOS SiteManager^SM

Access an extensive array of reports and statistics that track and tabulate customer and agent behavior. SiteManager also gives you direct, real-time access to the Customer ServicePortal for easy content management.

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Total Business Intelligence^SM (TOSBI)

Leverage our business intelligence reporting and analytic tools to see the cross-channel view of your customers' interactions (phone, chat, email and self-help) and use this information to optimize your customer contact and drive new business initiatives.

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TOS ServicesPro Consulting

Leverage our knowledge and expertise in outsourced customer contact services to optimize Right Channeling and improve your customer interaction.

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Service Intervention^SM

Outsource product return problems to our experienced product intervention group to stop unnecessary service claims and returns.

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