ATG Partners with Total Outsourced Systems to Deliver ATG Live Help as Part of Enhanced Customer Support Services
Press Release Source: Art Technology Group, Inc. Wednesday October 13, 2010, 7:35 am EDT
CAMBRIDGE, Mass.--(BUSINESS WIRE)-- ATG (Art Technology Group, Inc., NASDAQ: ARTG), the premier provider of cross-channel commerce solutions, has partnered with Total Outsourced Systems Inc. (TOS), a domestic leader of outsourced customer care and contact center services, to enhance the company's Right Channeling(TM) customer support offerings with ATG Live Help. ATG chose TOS as a partner because of their extensive experience in delivering multi-channel strategies to their clients' customers.
TOS provides customer service solutions to a number of businesses within the hospitality, healthcare, government services, and retail industries. Added quickly and easily to any TOS customer's website as an affordable Software-as-a-Service (SaaS) solution, ATG Live Help - comprised of ATG Click to Chat, ATG Click to Call and ATG Email Response applications - enables companies to intelligently engage the right online visitors with the right assistance at the right time. As a result, TOS can help its customers increase online sales and customer acquisitions, improve customer satisfaction and retention, and reduce customer service costs.
