TOS Business Intelligence^SM (TOSBI)

Using TOS Business Intelligence^SM (TOSBI) you can see the cross-channel view of your customers' interactions and use this information to optimize customer contact.

TOSBI consists of reporting and analytics tools that allow you to see across all interaction channels used by your customers, including phone, chat, email and self-help. The cross-channel view is unique because other tools usually operate as silos within their own operational databases. TOSBI allows for consolidated reporting and for data to be fed back into Right Channeling^SM workflows to optimize these flows to support your business needs and initiatives.