Total Outsourced Systems Inc specializes in Right ChannelingSM, a proven methodology optimizing customer contact solutions and ensuring multi-channel communication choices to support their business goals and customer expectations. Offering outsourced customer contact services designed to optimize the way companies interact with their customers, TOS assists your company while enhancing brand loyalty, improving customer satisfaction, driving business initiatives and reducing service costs.
Through our proprietary Customer Choice PlatformSM, we offer comprehensive professional services and customer interaction tools for customer acquisition, customer service and technical support. Companies can select communication channels from a range of integrated live support and web-enabled self-help applications that combine voice, chat, email and web forums.
Founded in 1986 as an IT services company, TOS has evolved into a contact center services and solutions provider delivering customer contact solutions to industry-leading clients worldwide.
Mission and Values
Our mission is to consistently deliver outsourced customer support services that materially enhance the business success of our clients
To become the undisputed leader and best provider of customer support services to companies whose support needs are unique, require applied creativity, and who want enterprise level tools and solutions where the size of the company, division or project might otherwise limit access