TOS focuses on key strategic vertical markets where customer support is critical:

• Consumer Electronics (CE)
• PCs and PC peripherals
• Software
• Insurance and professional services
• Online retail, mail order, and catalog
• Communications
• HealthCare
• Government

TOS currently provides Right Channeling Solutions for a number of industry-leading clients, all of which have realized significant cost savings of as much as 80% using multi-channel communications over telephone-based support alone. TOS provides these clients with a wide range of integrated, multi-channel communications for customer interaction: award winning self-help support sites, integrated chat/email, CRM applications, technical expertise, and a variety of other customer services.