TOS focuses on key strategic vertical markets where customer support is critical:
- Consumer Electronics (CE)
- PCs and PC peripherals
- Insurance and professional services
- Online retail, mail order, and catalog
TOS currently provides Right Channeling Solutions for a number of industry-leading clients, all of which have realized significant cost savings of as much as 80% using multi-channel communications over telephone-based support alone. TOS provides these clients with a wide range of integrated, multi-channel communications for customer interaction: award winning self-help support sites, integrated chat/email, CRM applications, technical expertise, and a variety of other customer services.