THG: a leading Solution Provider to the Hospitality Industry
The TOS Hospitality Group's (THG) mission is to provide the highest caliber of HSIA infrastructure consulting, design, implementation and support services to the Hospitality Industry. Providing HSIA solutions for over a decade, THG currently supports over 50 properties and 10,000 rooms. This experience and our extensive partner interaction, allows THG to truly understand the needs of today’s top hospitality properties and more importantly, the diverse technology needs of their guests. Our solutions scale from small Inns to large hotels with associated common areas including convention space. Furthermore, we are well versed in Customer Satisfaction Surveys as a result of our parent company’s long history in providing outsourced customer/technical support to a host of North American companies and understand how the technology experience affects guest perception and the resulting impact on a client's bottom line.
What makes THG unique is that, in addition to offering our services on an a la carte basis, we also offer a very attractively priced bundled solution. This solution includes consulting, design, HW/SW, integration, support/maintenance and even free upgrades. For one low price-per-room per month (PRM), a hospitality customer can leave the headache of HSIA to the experts at THG. Our solutions are all based on industry standard, off-the-shelf technology allowing our hospitality customers to realize the steady improvements in price/performance and avoid the dreaded “technology lock-in” associated with many competing HSIA solutions. Also, by offering a PRM model we allow hospitality properties to avoid the need to budget for a capital project and instead match a current expense to current revenue. In today’s increasingly “connected world”, it is imperative that hospitality properties have a competitive HSIA offering and THG makes this both easy and affordable.