Industry Experience

Serving clients in virtually every industry

Retail, healthcare, consumer electronics, consumer packaged goods, hospitality, financial and government services are all industries where we have had great success providing top-notch service and custom solutions.


In today’s ever changing social landscape it’s not enough to offer phone, email, and chat support. Our associates correspond with your customers through Twitter, Facebook, mobile messaging, mobile self-help, and customer review sites like yelp.com and Citysearch. We have developed strategic partnerships with leading technology players in each of the following industries offering a one stop shop for our clients.

Retail

We provide your customers with access points into service and sales across all the new channels. Our reps respond to customers who need help with orders, returns, shipping details, product questions, and so much more. Our technology, process and deliver teams have built online ordering systems, built and operated reverse logistics centers, designed and staffed product recall initiatives and crafted outbound sales campaigns all tied to their CRMs for some the world’s largest retailers. Let us get creative and do the same for you.

Healthcare

We provide high touch, support to healthcare providers including Pharmacy Benefit Managers supporting members, patients and healthcare providers. This type work requires a special type of agent an experienced healthcare partner. Our patient care advocates make sure the patient has a clear understanding of the process to ensure the patient can continue on the path to recovery with no interruptions. Our call center is HIPAA compliant and Medicare Part D trained to ensure we comply with government policies and procedure.

Consumer Electronics

We provide expert technical support, recall support and logistic services to several of the most renowned Consumer Electronics companies in the world. TOS has the expert staff and experience to handle your ever-changing technical and logistical needs.

Consumer Packed Goods

We have the unique ability to enhance how our clients protect their brand, develop and maximize their customer asset and drive their business initiatives. With Right Channeling℠, our exclusive customer choice platform and world-class technical infrastructure TOS provides fully integrated solutions, and enhanced reporting capabilities to ensure our clients are capturing, tracking, measuring, and evaluating actionable data. Added value is realized through clearer customer profiles, superior trending, higher customer satisfaction/retention and ultimately, an overall increase to our client’s bottom line.

Hospitality

The TOS Hospitality Group has proven expertise in the design, implementation and support of wireless solutions for the hospitality industry. The TOS Hospitality Group currently provides high quality 24/7 support to more than 75 hotels and over 10,000 hotel rooms around the country. Our solution includes monitoring connectivity and providing technical support for guests and businesses including level one, two and on-premise support.

Financial

We provide specialized customer support solutions for the Banking and Financial Industry. Our expert financial service agents help with Online Bill Pay questions, Card Activation/Limit Issues, Opening/Closing Accounts, Rate Quotes and all types of general Customer Support issues.

Government Services

We provide local governments and municipalities a solution for dealing with the growing number and complexity of inbound service requests. Today even a small city has hundreds of different phone numbers related to the delivery of services. Given mounting budget pressures, cost cutting is today’s mantra. By consolidating these numbers and outsourcing to proven service provider, local governments and municipalities can realize significant cost savings. Our solution consolidates their inbound calls and by, utilizing standardized processes between departments as well as best in class technology, offers their constituents a consistent single message when reaching out for help.

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