Continually expanding your customer base is vital for success. Using the integrated tools and services from the Customer Choice PlatformSM, you can improve your Customer Acquisition and maximize prospect conversion rates, boost the bottom line, and gain important market intelligence.
We use Right Channeling to provide you with integrated tools and services for Customer Acquisition including the ServicePortalSM featuring self-help and live support (Internet chat, email, voice) as well as sales agents trained in up-selling and cross-selling.
The Customer Choice PlatformSM gives you access to TOS's Business Intelligence Reporting to track customer and agent behavior.
- Customer ServicePortal: self-help, chat, email, voice
- Sales Agents
- Customer Contact Centers
- Business Intelligence Reporting