Customer satisfaction and loyalty is critical to your success. Using the integrated tools and services from the Customer Choice PlatformSM, you can enhance your Customer Service and build and maintain customer relationships through high-quality customer contact and resolution.
We use Right Channeling to provide you with integrated tools for Customer Service including self-help and live support (Internet chat, email, voice) for billing information, refunds, claims, shipping, satisfaction surveys, complaint resolution, tracking, account status information, reservations and warranty registrations.
The Customer Choice PlatformSM also gives you access to TOS's Service InterventionSM to eliminate unnecessary product returns, and Total Business IntelligenceSM (TBI) tools to report statistics that track customer and agent behavior. The Customer Choice PlatformSM also offers ServicesPro Consulting for Right Channeling Optimization to ensure that you and your customers have the right choice of multi-channel communications for customer interaction.
- Customer ServicePortal: self-help, chat, email, voice
- Customer Contact Centers
- Total Business IntelligenceSM (TBI)
- ServicesPro Consulting