A positive technical support experience will enhance your customers' brand loyalty. Whether you use our fully trained Technical Support agents or your in-house Technical Support Department, the integrated tools and services of the Customer Choice Platform^SM allow rapid problem-solving and deliver valuable feedback, which helps avoid costly service cancellations and product returns.

We use Right Channeling^SM to provide you with integrated tools and services for Technical Support including self-help and live support (Internet chat, email, voice) for software and hardware support, installation support, troubleshooting, RMA handling, warranty determination and claim verification.

The Customer Choice Platform^SM also gives you access to outsourced Service Intervention^SM to eliminate unnecessary product returns, Assist agent interaction tools, outsourced Customer Contact Centers, and Total Business Intelligence^SM (TBI) tools to report statistics that track customer and agent behavior. The Customer Choice Platform^SM also offers ServicesPro Consulting for knowledgebase development, product reviews, FAQs, corporate helpdesk services and forum moderating.

• Customer ServicePortal: self-help, chat, email, voice
• Assist Interaction Tool
• Contact Center Services
• SiteManager
• Total Business Intelligence^SM (TBI)
• ServicesPro Consulting