Customer Contact Solutions
TOS specializes in Right ChannelingSM, a proven methodology designed to optimize customer contact solutions to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs.
Our flexible, custom solutions ensure that companies make informed choices for multi-channel communication for customer interaction that support their business goals and customer expectations.
The Benefits of Right ChannelingSM:
- Lowers and manages service costs
- Increases customer satisfaction
- Enhances brand loyalty
- Drives business initiatives
- Provides an alternative to offshoring
- Offers dynamic and flexible communication
- Provides a proactive customer service management solution
Right ChannelingSM gives you the power to choose the right mix of multi-channel customer communications to increase the quality of customer support while lowering costs. Through our Customer Choice PlatformSM we offer comprehensive professional services and tools that utilize Right ChannelingSM for customer acquisition, customer service and technical support. You can select communication channels from a range of integrated live support and web-enabled applications that combine voice, self-help, chat, email and web forums. You can also choose between free support channels and fee-based channels, which provide new revenue streams and add to your bottom-line profits.
Contact a sales rep to learn how Right ChannelingSM gives you the power to choose.