The way customers interact with companies has forever changed
Being available to meet the expectations of the customer can be the difference in brand loyalty.
Text + Call + Web + In-Store + Social + Automated + Personal + Live Agent… whatever your needs are we provide any time, any channel, quality solutions that reflect a unified voice for your business. At TOS we adapt with technology to provide the best option for your customers to interact and communicate with your brand – while gathering and analyzing interaction data to help predict your customers’ needs and boost your sales.
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Texting as a Service – Two-way customer to agent texting is a unique tool that truly allows the customer to interact on their schedule and provides them with real time solutions from our chat experts. This allows the customer to feel in control and greatly improves overall customer satisfaction.