An ever evolving industry requires creativity
We pledge to consistently deliver outsourced customer support services that help our clients become more efficient and more profitable while enhancing loyalty to their brands.
Become the leader in customer care services to companies whose support needs are unique, require applied creativity, and who demand enterprise level tools and solutions where the size of the company, division or project might otherwise limit access.
You don’t have to be huge to be a giant in your industry.
Founded in 1986 as an IT services company, TOS has evolved into a contact center services and solutions provider delivering customer contact solutions to industry-leading clients worldwide.
We specialize in Right Channeling℠, a proven methodology optimizing customer contact solutions and ensuring multi-channel communication choices to support their business goals and customer expectations. Offering outsourced customer contact services designed to optimize the way companies interact with their customers, we assist your company while enhancing brand loyalty, improving customer satisfaction, driving business initiatives and reducing service costs.
Through our proprietary Customer Choice Platform℠, and in partnership with or sister company GreenEcho, LLC, we offer comprehensive professional services and customer interaction tools for customer acquisition, customer service and technical support. Companies can select communication channels from a range of integrated live support and web-enabled self-help applications that combine voice, chat, email and social/web forums.